Responsible Gaming
at rt999
rt999 believes that gaming should always be enjoyable, controlled, and within your personal limits. Our responsible gaming framework gives every Bangladesh player the tools, knowledge, and support needed to make informed choices — and to ask for help when it matters.
Gaming That Puts You in Control
At rt999, we are committed to providing every player in Bangladesh with a safe, fair, and transparent gaming environment. We believe that the responsibility of a gaming platform does not end at delivering great games — it extends to actively supporting the wellbeing of every person who chooses to play with us.
Our responsible gaming programme is built around four core principles: Prevention — giving players the information they need before problems arise; Protection — equipping players with practical tools to manage their activity; Support — ensuring that help is always accessible and non-judgmental; and Transparency — being honest and clear about the risks associated with gambling.
Whether you are a casual player enjoying a few rounds of cricket betting during the BPL season or a regular slots enthusiast, rt999's responsible gaming tools are available to you at any time, free of charge, without affecting your account standing. We actively encourage all players to set limits from the moment they register their rt999 account.
If you ever feel that gambling is beginning to affect your daily life, your relationships, your finances, or your mental health, rt999 urges you to use the tools on this page or contact our support team immediately. There is no judgment — only support.
Tools to Keep Gaming Safe
rt999 provides a full suite of responsible gaming tools that every registered player can activate at any time through their account dashboard or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your rt999 account via bKash, Nagad, Rocket, or Upay. Once a deposit limit is active, it cannot be increased without a mandatory 7-day cooling-off period — protecting you from impulsive decisions during a session.
Define the maximum number of hours you are willing to spend playing on rt999 in a single day or week. When your session time limit is reached, rt999 will display a mandatory notification and temporarily suspend your session until the next allowed period begins.
Enable periodic in-session reminders that display how long you have been playing and a summary of your net gaming activity during the current session. Reality checks are available at 30-minute, 60-minute, or 90-minute intervals and are designed to keep you informed and grounded.
If you feel you need a short break from gaming, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your rt999 account remains open and your balance is preserved, but you will be unable to place bets, deposit funds, or access game lobbies.
Self-exclusion is a formal, binding request to have your rt999 account closed for a minimum period of 6 months, up to a permanent lifetime ban. Once activated, self-exclusion cannot be reversed before the chosen period expires. rt999 will also suppress all marketing communications to you during the exclusion period.
Set a hard cap on the maximum net loss you are prepared to accept in a given day, week, or calendar month. When your loss limit is reached, rt999 automatically suspends your betting access for the remainder of that period. Like deposit limits, loss limits can only be increased after a mandatory 7-day review period.
Strictly 21+ — No Exceptions
rt999 enforces a strict minimum age policy: all players must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting market on the platform. This policy is non-negotiable and applies equally to all players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
Age is verified at the point of account registration and may be re-verified at any time during the account lifecycle, particularly before processing a player's first withdrawal. rt999 reserves the right to suspend an account pending age verification at any point if there is reason to believe the registered player may not meet the 21+ requirement.
Accepted age verification documents include a valid Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a valid Bangladesh driving licence. Documents must be current, clearly legible, and show your full legal name and date of birth.
If rt999 discovers that an account has been opened by or on behalf of a person under the age of 21, that account will be permanently closed, all associated winnings will be forfeited, and deposits will be returned to the source payment method after deducting any costs incurred. rt999 actively encourages players who are aware of underage account activity to report it to [email protected] immediately.
Recognising the Warning Signs
Problem gambling can develop gradually and is often difficult to recognise from the inside. rt999 encourages all players to review these warning signs honestly and regularly. If several of these statements describe your current experience, please reach out for help.
You find yourself placing additional bets specifically to recover money lost in a previous session, often increasing your stake size to "win it back faster". Chasing losses is one of the most common and dangerous patterns in problem gambling.
You are depositing money that is earmarked for essential expenses — rent, food, family bills, Eid gifts, school fees — or borrowing money from friends, family, or lenders in order to fund your gaming activity.
You have tried to reduce the amount of time or money you spend on gaming but have been unable to do so consistently. You feel a persistent urge to play even when you consciously intend to stop or take a break.
Gaming is interfering with your work, studies, family commitments, or social relationships. You are missing deadlines, skipping important family events, or withdrawing from friends and loved ones because of gaming.
Thoughts about gambling — planning your next session, calculating potential winnings, or replaying past losses — dominate your daily thinking even when you are not actively playing.
You are hiding the extent of your gambling from family members or close friends, lying about how much time or money you are spending, or feeling a need to be secretive about your gaming activity.
You are using gambling primarily as a way to escape stress, anxiety, loneliness, depression, or other negative emotions — rather than for entertainment. Wins bring intense relief while losses cause disproportionate distress.
You find that you need to bet larger and larger amounts to achieve the same level of excitement or satisfaction that smaller bets previously provided — a pattern analogous to tolerance in substance dependence.
Take a Moment to Check In
rt999 encourages all players to periodically ask themselves these honest questions about their gaming habits. This is not a clinical diagnostic tool — it is a practical prompt to help you stay self-aware. If your honest answer to several of these questions is "yes", please consider using one of rt999's responsible gaming tools or contacting our support team.
There is no score, no pass or fail, and no judgment. The purpose of this checklist is simply to create a moment of honest reflection in the middle of what can otherwise become an automatic habit.
Have you spent more money on gaming this week than you originally intended when you logged in?
Have you continued playing to try to recover money you lost in a previous session?
Have you felt restless, irritable, or anxious when you were not able to play — for example, during work hours or family time?
Have you borrowed money, sold possessions, or used funds set aside for household expenses to deposit into your gaming account?
Have you kept the amount of time or money you spend on gaming hidden from someone who is close to you?
Has gaming caused conflict with a family member, partner, employer, or friend in the past month?
Do you find yourself thinking about your next gaming session while you are at work, in class, or during meals?
Have you previously tried to set a limit on your gaming activity but found it difficult or impossible to stick to?
How to Take Action Today
If you feel that gambling is becoming a problem, taking action quickly makes a real difference. Here are the steps rt999 recommends — and the support channels available to you right now.
Log out of your rt999 account and take a clear break — even just 30 minutes away from your screen. Recognising that you need support is the most important first step.
Log back in and navigate to Account Settings → Responsible Gaming to activate a deposit limit, session limit, or cooling-off period instantly. No forms to fill in, no waiting period.
Email [email protected] at any time, 24/7. Tell our team you need responsible gaming support. They will activate any tool you need immediately and follow up to ensure you are okay.
If you feel you need a longer break, request a formal self-exclusion. Our team will close your account within minutes and ensure no marketing communications reach you during the exclusion period.
Sharing your experience with a trusted family member or friend in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh can provide immediate relief and accountability as you take steps to regain control.
If gambling is significantly affecting your mental health or finances, consider speaking with a qualified counsellor or mental health professional. rt999 fully supports players who choose to pursue professional help.
Reach rt999's responsible gaming team directly by email. All responsible gaming requests are treated as high priority and handled with complete confidentiality.
Use the live chat function within your rt999 account dashboard to connect with a support agent instantly. Live chat is available in English 24 hours a day, 7 days a week.
All self-service responsible gaming tools — deposit limits, session limits, loss limits, reality checks, cooling-off, and self-exclusion — are available directly in your account settings.
The rt999 FAQ page includes a dedicated section on responsible gaming tools, self-exclusion procedures, and account management. A clear, plain-English resource available to all players.
Tips for Responsible Play
For the vast majority of rt999 players, gaming is an enjoyable pastime. These practical habits will help you keep it that way — whether you are betting on the Bangladesh Tigers in a T20 match or spinning the reels on your favourite slot.
Decide in advance exactly how much money you are comfortable spending on gaming this session — and treat that amount as an entertainment expense, not an investment. Never exceed your predetermined budget regardless of wins or losses.
Decide how long you will play before you start — 30 minutes, one hour — and use your device's built-in timer or rt999's session limit tool to enforce it. When the timer goes off, stop playing and close the app.
Gaming should add to your enjoyment of life, not serve as a coping mechanism for stress, anxiety, depression, or relationship difficulties. If you find yourself reaching for gaming as emotional relief, step away and address the underlying issue first.
All casino games and sports bets are designed with a statistical house edge. Over a large number of sessions, the platform will always return less than it takes in. Play for entertainment value, never with the expectation of generating consistent income.
Healthy gaming is one activity among many. Maintain your friendships, family relationships, physical activity, and hobbies alongside gaming. If gaming is consistently crowding out other activities, that is a signal worth paying attention to.
Alcohol, fatigue, or emotional distress impairs judgment and significantly increases the risk of impulsive, high-stakes decisions. rt999 recommends only playing when you are clear-headed, rested, and in a calm emotional state.
Funding gaming activity with borrowed money — whether from friends, family, or financial institutions — is one of the clearest indicators of problem gambling. Only use funds that you can genuinely afford to lose without financial hardship.
Step away from gaming regularly — not just when you are losing. Taking scheduled breaks during sessions, as well as full gaming-free days each week, keeps gaming in perspective and prevents habitual or compulsive play patterns from developing.
Protecting Minors
rt999 takes the protection of minors with the utmost seriousness. Our platform is strictly for adults aged 21 and above. We actively invest in technology and processes designed to detect and prevent underage access to our gaming services.
If you share a device — a smartphone, tablet, or computer — with children or younger family members in your household in Dhaka, Chittagong, or anywhere else in Bangladesh, rt999 strongly recommends the following protective measures to prevent accidental or deliberate access to the platform by underage individuals.
rt999 also supports the use of third-party parental control and internet filtering software. These tools can block access to gaming websites at the device or network level, providing an additional layer of protection for families with young children or teenagers.
Ensure your rt999 account is protected with a strong password that is not shared with or known by any younger household member. Change it regularly and never save it in a shared browser profile.
Never leave your rt999 account open or logged in on a shared device. Always log out completely after each session, particularly on mobile devices that may be left unattended.
Enable a screen lock, PIN, fingerprint, or facial recognition on any device used to access rt999. This prevents unauthorised access by children in your household.
Consider using parental control software on shared family devices or home networks to block gambling-related websites at the network level. This applies regardless of whether your children are young children or teenagers.
Enjoy rt999 — On Your Terms
rt999 is here to provide great gaming experiences to Bangladesh players — safely, fairly, and responsibly. Use our tools, set your limits, and enjoy cricket betting, slots, and live casino games with full peace of mind.