rt999 Privacy Policy

rt999 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. rt999 takes the privacy and security of its players' personal data with the utmost seriousness. This Privacy Policy sets out in clear, plain English exactly how rt999 handles your personal information from the moment you first visit the rt999 website through to the ongoing operation of your player account.

This Privacy Policy should be read alongside the rt999 Terms & Conditions and the rt999 Responsible Gaming policy, both of which are incorporated by reference. All three documents together constitute the full agreement between you and rt999 regarding your use of the platform.

If you have any questions about this Privacy Policy or about how rt999 handles your personal data, please contact the rt999 Data Protection team at [email protected] at any time. Our support agents are available 24/7 and respond to privacy-related queries within 24 hours.

rt999 collects the following categories of personal data in connection with the operation of player accounts and the delivery of gaming and sports betting services:

rt999 does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions. rt999 does not collect data from social media profiles unless you choose to contact rt999 through a social media channel.

rt999 collects personal data through the following methods:

• Direct registration: When you create a player account on rt999, you provide identity data, contact data, and set your account credentials directly. This information is submitted voluntarily and is required to create a functional account.
• Transaction processing: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, rt999 receives transaction confirmation data including your mobile wallet number and transaction reference from the payment service provider.
• KYC verification: When rt999 requests identity verification, you submit copies of identity documents (national ID card, passport, or utility bill) directly to the rt999 verification team via the account dashboard or support channel.
• Automated technical collection: When you access the rt999 website or mobile platform, certain technical and usage data is collected automatically via server logs, browser APIs, and session tracking technologies. This includes your IP address, device type, and navigation behaviour.
• Support interactions: When you contact rt999 support via live chat or email, the content of that interaction is recorded and stored as communication data for quality assurance and dispute resolution purposes.
• Cookies and similar technologies: rt999 uses first-party cookies and similar session-management technologies. See Section 7 (Cookies & Tracking) for full details.

rt999 uses the personal data it holds about you for the following specific purposes:

• Account management: To create, maintain, and administer your rt999 player account, including processing your rt999 Login credentials and managing your account preferences and responsible gaming settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify that payment accounts belong to you; and to maintain accurate financial records of all transactions conducted through your account.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity as required for KYC compliance and fraud prevention.
• Service delivery: To provide access to the rt999 casino game library, cricket and sports betting markets, live dealer tables, and all other platform features included in your registered account.
• Responsible gaming compliance: To monitor gaming activity patterns and identify indicators of problem gambling behaviour; to enforce deposit limits, self-exclusion periods, and cooling-off requests; and to provide reality check notifications where activated.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent account activity, multi-accounting, money laundering, and other forms of prohibited conduct as defined in the rt999 Terms & Conditions.
• Legal and regulatory obligations: To fulfil any reporting or disclosure obligations imposed on rt999 by applicable law, including anti-money laundering (AML) requirements.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes relating to your rt999 account or any transaction or game outcome.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players navigate the rt999 platform and to make informed decisions about feature development and user experience improvements.
• Promotional communications: To send you information about bonuses, promotions, and seasonal offers — including BPL season promotions, Eid specials, and Pohela Boishakh offers — where you have not opted out of marketing communications. You may opt out at any time by contacting support.

rt999 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to enter into and perform the player account agreement, including account registration, payment processing, game access, and support services.
• Legal obligation: Processing required to comply with applicable law, including age verification, anti-money laundering (AML) obligations, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out in pursuit of rt999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — most notably for the sending of optional marketing communications. Where consent is the legal basis, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

rt999 does not sell your personal data to any third party. rt999 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulation.
• Identity verification services: Third-party KYC and age verification providers may process copies of identity documents you submit during the account verification process. rt999 only engages verification providers that operate under equivalent data protection standards.
• Game content providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive the minimum technical data required to deliver their game content to your session (e.g., player session token). These providers do not receive your full identity or financial profile.
• Fraud prevention and security agencies: rt999 may share data with specialised fraud prevention services where there is a legitimate security concern relating to your account or a transaction on your account.
• Legal and regulatory authorities: rt999 will disclose personal data to competent law enforcement or regulatory authorities where required to do so by applicable law, court order, or other binding legal process. rt999 will, where legally permissible, notify affected players of such disclosures.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the rt999 business, player data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being maintained.

rt999 uses first-party cookies and similar session-management technologies to operate the platform and deliver a consistent, secure player experience. rt999 does not use third-party advertising cookies or cross-site tracking technologies.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies (particularly session and security cookies) may prevent the rt999 platform from functioning correctly and may affect your ability to log in and access your account.

rt999 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and the rt999 platform.
• Encrypted storage of sensitive data fields including passwords (stored as salted cryptographic hashes — plaintext passwords are never stored) and identity document images.
• Role-based access controls ensuring that only authorised rt999 personnel with a documented business need can access personal data, and that access is granted on a least-privilege basis.
• Comprehensive audit logging of all access to player personal data records, with logs retained for a minimum of 12 months.
• Regular internal security reviews and vulnerability assessments of the rt999 platform infrastructure.
• Staff training on data protection obligations and information security best practices, conducted on joining and annually thereafter.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rt999 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

rt999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Active account data: Retained for the full duration of the active player account relationship, plus a minimum period of 5 years following account closure to satisfy financial record-keeping and AML compliance obligations.
• Transaction records: Full records of all deposits, withdrawals, and in-game financial transactions are retained for a minimum of 5 years from the date of each transaction.
• KYC and identity documents: Copies of identity verification documents are retained for a minimum of 5 years following account closure, or longer if required by applicable law or an ongoing investigation.
• Support communications: Chat logs and email correspondence with rt999 support are retained for 2 years from the date of each interaction.
• Gaming activity logs: Server-side records of game sessions, bet history, and outcome data are retained for a minimum of 3 years from the date of each session.
• Technical and security logs: IP access logs and security event logs are retained for 12 months and then securely deleted unless required for an ongoing security investigation.

When personal data reaches the end of its applicable retention period and is no longer required for any documented purpose, rt999 will securely delete or anonymise the data. Anonymised data (from which no individual can reasonably be identified) may be retained indefinitely for platform analytics purposes.

As a registered player on the rt999 platform, you have the following rights in relation to the personal data rt999 holds about you. To exercise any of these rights, please contact rt999 support at [email protected] with a clear description of your request:

rt999 will respond to all rights requests within 30 calendar days of receiving a verified request. Where a request is complex or numerous, rt999 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

rt999 will not charge a fee for exercising your rights in ordinary circumstances. Where a request is manifestly unfounded or excessive in nature, rt999 reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for the decision.

rt999 is strictly an adult platform. The minimum age to register and hold an rt999 account is 21 years. rt999 does not knowingly collect personal data from any person under the age of 21. Age verification checks are conducted at account registration and may be repeated at any time during the account lifecycle.

If rt999 discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all associated funds will be forfeited in line with the rt999 Terms & Conditions, and all personal data associated with the underage account will be securely deleted from rt999's systems.

If you have reason to believe that a person under the age of 21 has registered an account on rt999 using false information, please contact rt999 support at [email protected] immediately so that the matter can be investigated and resolved without delay.

The rt999 website may contain links to third-party websites, game provider portals, or payment partner information pages. These third-party sites operate under their own privacy policies, which rt999 has no control over and takes no responsibility for. rt999 strongly encourages players to review the privacy policy of any third-party website they visit before submitting personal data to that site.

The presence of a link to a third-party website on the rt999 platform does not constitute an endorsement of that website's privacy practices or data handling standards. rt999's Privacy Policy applies exclusively to data collected and processed directly by rt999 through the rt999 website at https://rt999.ws and its associated services.

rt999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in rt999's data processing practices, or improvements to the clarity and accuracy of the policy text. When material changes are made to this Privacy Policy, rt999 will notify registered players by email or by displaying a prominent notice on the rt999 platform at least 7 days before the updated policy takes effect.

The "Version effective" date displayed at the top of this Privacy Policy indicates the date on which the current version came into force. Continued use of the rt999 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should close your rt999 account before the revised policy takes effect and contact support to request the deletion of your personal data.

rt999 recommends that all players review this Privacy Policy periodically to remain informed of how their personal data is being handled. Previous versions of this Privacy Policy are available on request by contacting support at [email protected].

For all privacy-related enquiries, data rights requests, or concerns about how rt999 handles your personal data, please contact the rt999 Data Protection team using the details below. All privacy enquiries are handled by trained staff and will receive a substantive response within 24 hours of receipt.

When submitting a data rights request, please include your registered account username and the email address associated with your rt999 account so that our team can verify your identity and locate your records efficiently. rt999 may request additional verification information before acting on a rights request to ensure that personal data is not disclosed to an unauthorised party.